SHIPPING & RETURNS

SHIPPING POLICY

The majority of the dichroic jewellery presented in these pages are one-off pieces, the one you see on screen is the one you will receive. We aim to despatched items that are in stock within two working days (except Saturdays, Sundays and Bank Holidays) once full payment has been received.

Please note that in the case of eCheque payments items will only be shipped after funds have cleared from the sender’s account, which usually takes seven to nine working days.

Some of the items presented on this website are custom made to order, and we aim to despatch them within 10 working days, once full payment has been received. However in busy periods such as Christmas it might take up to 14-18 days to deliver custom made orders. In this case, however, you will be contacted to discuss delivery. This is the maximum delivery time. Most ‘made to order’ items will be despatched within 7 working days. If the order is urgent please inform us and we will try our best to accomodate your requirements.

In the case of the dichroic range please note that because of the nature of the dichroic glass each piece is one-of-a-kind, so the ‘made to order’ item you will receive may be slightly different to the one shown here. However, it will be as close as possible and the overall chosen colour will be mantained.

Delivery options:

We have the following delivery options:

•“ FREE Standard Delivery”

If you choose this method your parcel will be sent using “2nd Class Royal Mail Signed For” service. Please note that goods are not insured for loss or damage in transit. Delivery time is 3 to 5 working days

All orders totalling £35 or more qualify for FREE Standard UK delivery.

•“UK Special Delivery” Next Working Day:

If you’d like your order to be rushed to you, we can offer a next day delivery service (Royal Mail’s ‘Special Delivery’)

This service guarantees next day delivery and it includes insurance up to the value of £500. Please note: orders must be placed before 12.00 noon to guarantee same day shipping. Full details of cost will become apparent when you get to the checkout. This service is not available for deliveries on a Saturday, Sunday or Bank Holiday.

Please select your preferred delivery option at checkout.

Deliveries to non UK addresses will be sent with one of the following methods:

• “EU”

International AirMail. estimated Delivery times are 5 to 10 working days, depending on destinations.

• “Rest of the World”International AirMail. Delivery times vary, please contact us for specific delivery times if required.

RETURN & EXCHANGE POLICY

Guarantee

While every effort is made to present each item on our website as accurately as possible, the images you see depend on your monitor’s display and colour capabilities. We are therefore unable to guarantee that the product images you see are an identical representation of the actual colour of the item.

We make every effort to make sure that each item sold via this website is manifactured to the highest quality and that the goods reach you in perfect conditions.However, if you are not entirely satisfied with your purchase we do operate a 14 day money back guarantee.

Please notify us by e-mail (stating reason for return) within 14 days of receipt so that we can give you a return number. The jewellery item must be unworn, unaltered and returned to us by recorded delivery (at customer expense) with all the original packaging material. We will then issue you with either a full refund, – excluding the original shipping costs – or allow you to exchange the item for something else should you wish so.Please note that for hygienic reasons this guarantee does not apply to earrings.

Please check the goods on delivery. In the unlikely event of goods (including earrings) arriving to you in a faulty or damaged condition you must notify us by e-mail or telephone within 24 hours of delivery and we will arrange a replacement at our expense..